Refund and the Cancellation policy

Planning to upgrade to Salonist Premium, but you want to check out the features to assure yourself. Salonist is offering a 14-days subscription for the free trial.

After the completion of the trial period, upgrade your account to Premium, and pay at the time of upgrade. In case you are not satisfied with our software, then you have to claim the below refund policy:

  1. How to ask a refund

    To refund, you need to mail us at support@salonist.io. The subject line would be " Salonist subscription refund." Also, mention the business name and email address connected with the account. Mail your request in 30 days after signing up with Salonist.

  2. How the grace period goes

    To ask for a refund, you should downgrade and forward the request within the first 30 days after completing the process of signing up. The requests given after 30 days might not get refunded.

  3. Processing time

    Generally, the processing of refund takes around 5 to 7 working days after receiving the request.

  4. We want you to find the best solution

    Yes, sometimes the things do not work appropriately. And, the right solution is required that fulfill all your requirements. That is the one above Salonist. Usually, we will respect your request for a refund, despite when it demanded. If you spare your time and effort to make Salonist work for you and it does not, then some credit is obvious. We will surely make it work for you. It is the responsibility of the one accepting the request, and the context of the created request. But, assure that there is always a negotiation and flexibility.

  5. Cancellation Policy

    The subscription can get canceled if you are not satisfied with the software. To cancel, you need to mail us at support@salonist.io.

    On the contrarily, you can tell us about the issues you are facing. We will try to amend the changes according to your requirements.

    The features can be integrated accordingly. After the completion of the cancellation policy, you do not need to pay us further and also no refund will be intiated for your current subscription.

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Integrations

Keep the tools you already pay for.

More than 40 integrations, live today — including the payment rails most salon software skips: Tap, Tabby, Tamara, Ziina, Network Payments and UPayments.

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Free trial

Try it on a real week of bookings.

Seven days with your own clients, your own services and your own team in it. If it doesn’t fit the way your salon runs, walk away and take your data with you.

  • No card required. Nothing is charged when the trial ends.
  • Unlimited staff on every plan, including the free one.
  • We move your data in. Clients, services and history from your old system.
  • Cancel by email. No notice period, no retention call.

Client booking app

Your clients book from their phone, not your front desk.

Rebooking, cancellations and reminders happen in the app, so your team stops fielding calls mid-blow-dry. On Expert, it ships under your own salon’s name and icon.

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Salonist client booking app on a phone
Your team works in their own language Salonist runs in 12 languages, switchable per user.
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Right-to-left ready — Arabic runs properly across the calendar, POS and receipts.